Back To Top

(0) Items in WishList.

Your Wish List is Currently Empty.
SIGN IN
Not Registered? SIGN UP
SIGN UP
Already Registered? SIGN IN
Forgot Password?
Not Registered? SIGN UP
Frequently Asked Questions
1. Payments

1.1 What are the payment options available at Montecarlo.in?
·         Debit Card
·         Credit Card
·         Net banking
·         Cash on Delivery

1.2 What is Cash on Delivery?
Cash on Delivery allows you to pay for your order with cash at the time of delivery. Montecarlo.in offers Cash on Delivery option for all orders between Rs. 1,000 and Rs. 10,000 on most of the delivery addresses. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash on Delivery' option on the payment page.

1.3 Why can't I see the COD option on my payment page? 
If you do not see a COD option on your payment page, this may be due to one of the following reasons:
1. Your order value may be below Rs. 1000 OR
2. Our courier partners may not support Cash on Delivery option on your delivery address.

1.4 Is there any extra charge I have to pay for Cash on Delivery?
No, Montecarlo.in does not charge anything extra for Cash on Delivery facility.

2. Orders

2.1 How to place an order?
We at Monte Carlo try our best to giving you an amazing shopping experience that's why we made it very simple to buy a product. Just go to www.montecarlo.in > scroll the category you wish to look products in > Select the product > Have a look at different views of the products > Select the size > Select the color > Click on Buy Now > Click on Check out > fill the shipping information > make the payment through Credit/Debit Card /Net banking or alternatively you can select the Cash on Delivery option > your order would be placed successfully.
In case, you still facing any problem in placing the order, you may call our customer executives @ +918196922333, 0161-5048700 or write an email at info@montecarlo.in.We would be there to assist you at the earliest.

2.2 How much time it would take to get me my order?
Normally it takes 3 to 7 days to reach to your doorstep from the date of order placed. (Delivery time may be exceeded depending upon your location).

2.3 How orders on Montecarlo.in are delivers to me?
We send your order through reputed couriers (Depending upon your location).

2.4 How would Monte Carlo intimate me when my order is dispatched from its warehouse?
We always keep you informed with the progress of your order. Once your order is shipped from our end, you shall receive an SMS and an Email mentioning the shipping detail such as Courier Company, Docket No.

3. Franchise Inquiry

3.1 Franchise inquiry of our Exclusive Outlets?
We thank you for showing interest in our organization. Please drop us an email @ info@montecarlo.in, we shall get back to you at the earliest.

3.2 Having any query related to our Multi Brand Outlets?
We would love to assist you, please drop us an email @ info@montecarlo.in, we shall get back to you at the earliest.

3.3 Any query related to return of the products you have bought from our outlets?
Please drop us an email @ info@montecarlo.in or call +918196922333, 0161-5048700.
 

4. Returns : We hope that you will love every purchase with us. But if ever a product has any manufacturing defect or has any variation from product selected in order you can return it in its original condition by informing to us along with product snapshots within 48 hours of receiving the product. If the variation or defect found genuine by our quality team, then we will refund the payment or issue cash voucher, as per your preferred choice. In case of any issues related to manufacturing defect after using the product, customer has to approach us within 30 days from the receipt of delivery.  

4.1 Size Exchange:  In case you receive the same product you have ordered but still need size exchange, then you can send the request to us within 10 days of receiving the product to info@montecarlo.in or call +918196922333, 0161-5048700. In case the desired product for size exchange is unavailable with us then we will issue cash voucher so that customer can place the new order by redeeming it on our website. (Size Exchange is subject to availability of the required product)

In such cases, we will arrange reverse pick-up and delivery for your order. But in case your area does not serve by any of our logistic partners for re pick-up and delivery then you will have to ship it from your end and you will be reimbursed with Rs. 100/- in the form of cash voucher in your account. However, exchange/return request will not be considered more than once against one particular order. You can return the product(s) to the following address:

Monte Carlo Fashions Limited (Unit-7) 

Khasra no 5/16/2,17, Near Subash Chowk

Sohana Road Village Behrampur

122018 GURGAON

Contact No - +91 8196922333, 18001800501

 

There are few things which you need to make sure before returning a product.
·  All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact, and should not be broken or tampered with.

· In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.

 

5. Cancellation or Modification

5.1 Can I cancel my order?
Yes, you can but you can do so within 6 hours of placing an order or before we have processed your order by contacting our customer care team at +91 8196922333, 0161-5048700.

5.2 Can I modify my order once it is placed?

No, you can’t modify the size, colour, product & shipping address once the order get placed. In such cases order can be cancelled before shipping.

5.3 When and how would I receive refund of order I have cancelled?
If you had placed order by selecting Cash on delivery option, there is no amount to refund because you haven't paid for that. And if you have placed the order by using Credit/Debit card or Net banking then we will refund the money in the form of cash voucher for further purchase on our website
 

6. Coupons and Cash Vouchers
If there is any refund situation or any promotional campaigns in which we issue you a cash voucher or coupon, you can redeem the same in the following ways at the time of placing the order.  Click on my cart > Click on Order Summary > Enter the voucher code in the field next to the voucher code row > Click on Add > you will see your voucher is added to the cart and has the predefined value.
 
7. Fabric
If you have any query related to our collections fabric, we would suggest you to go through our collection at  www.montecarlo.in . You will get fabric information of each product there. In case your query is still remaining unanswered, please contact us @ 0161-5048700, +91 8196922333 or info@montecarlo.in

8. SHIPPING

8.1 How much time it would take to get me my order?
Normally, we ship your order within 24 hours of receiving the order and it takes 3 to 7 days to reach to your doorstep. (Delivery time may be exceeded depends upon your location).

8.2 How would Monte Carlo intimate me when my order is dispatched from its warehouse?