T-shirt For Men
How can I pay for my order at Monte Carlo?
We support the following payment options at Monte Carlo:
- Cash On Delivery (available in selected pin codes)
- Credit Card
- Debit Card
- Net banking
- Paytm
- Monte Carlo Credit
Will I be eligible for a discount if I make an online payment on the Monte Carlo website?
Yes, If you pay via Credit Card, Debit Card, Net Banking, Digital Wallet, or UPI, you will receive a 5% cashback as Monte Carlo Credits on the order amount.
What are the steps to be taken care of to receive a 5% cash back on the Monte Carlo website?
In order to receive a 5% cashback, you must enter the coupon code "prepaid5" while making a payment using a Credit or Debit Card, Net banking, Digital wallet, or UPI.
Is there any discount available if I use Monte Carlo Credits for order payment?
There is no discount available for making payments through Monte Carlo Credit, but if you have paid an excess amount through Credit Card, Debit Card, Net Banking, Digital Wallet, or UPI, you will be eligible for a 5% cash back on the balance amount.
How does the COD (Cash on Delivery) payment option work?
Montecarlo.in Cash on Delivery option allows you to pay order value at the time of delivery for all orders. www.montecarlo.in offers Cash on Delivery option for all orders less than order value Rs. 10,000 on most of the delivery addresses. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash on Delivery' option on the payment page.
Why can't I see the COD option on my payment page?
If you do not see a COD option on your payment page, this may be due to one of the following reasons:
- Your order value may be more than Rs. 10,000/-
- Our courier partners may not support the Cash on Delivery option for your delivery address.
Is there any extra charge I have to pay for Delivery?
Yes, www.montecarlo.in charge Flat Rs 49/- as shipping charge if the order value is below than Rs 499
What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option. If your payment is debited from your account after a payment failure, kindly raise a concern with the customer care of your cards issuing bank. Hopefully, It will be credited back within 7-10 business days.
Can I cancel my order?
Yes, you can but only before we have processed your order. You can do so by contacting to our customer care at +91 8196922333, 0161-5048700, 18001800501. If the order is already processed for shipping than we won’t be able to cancel it.
I am being charged GST amount on my order. What is GST?
GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.
How is the GST amount decided?
Following rules will govern whether or not additional GST will be applicable on the products purchased by you:
- If the taxable value is Less than or equal to Rs.1000/- than GST will be added 5% of the value.
- If the taxable value is more than to Rs.1000/- than GST will be added 12% of the value.
If I return/cancel the purchased product will the GST/VAT amount charged be refunded?
Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer under montecarlo.in shipping policy.
How do I use Monte Carlo Credit to buy items on montecarlo.in Website?
You shall be able to use Monte Carlo Credit as a Payment method available at the checkout.
Can I buy items on other e-commerce websites with Monte Carlo Credit?
Monte Carlo Credit can only be used to purchase products at Monte Carlo Website. It cannot be used to purchase or pay for anything on other ecommerce websites/apps.
Do I need to have an account on Monte Carlo Website to use Monte Carlo Credit?
Yes, Monte Carlo Credit requires a Monte Carlo Account.
Can I transfer my Monte Carlo Credits to another Monte Carlo Account?
Monte Carlo Credit cannot be transferred to other Monte Carlo user’s accounts. It can also not be used to pay for purchased being made by other Monte Carlo Account users.
What happens to my Monte Carlo Credit if I am not able to access my Monte Carlo Account?
Your Monte Carlo Credit account is still active; you may reset you Monte Carlo Account password or take help of customer care team to gain access to your Monte Carlo Account.
What happens to my Monte Carlo Credit if I don’t use Monte Carlo website for over 1 year?
Your Monte Carlo Credit account stays active, however please note that every credit transaction into Monte Carlo Credit comes with an expiry time, at which a part or full amount from your Monte Carlo Credit will expire. The user shall be sent a reminder about the expiry of the Monte Carlo Credits one month in advance, by an email to the registered email id.
Can I pay for an Item partially from Monte Carlo Credit and partially from other payment options?
Yes, you may use other payment methods available to pay along with Monte Carlo Credit. However, the money shall be deducted from Monte Carlo Credit first and the remaining amount can be paid through other available online payment methods.
Can I decide the amount which I can pay from the Monte Carlo Credit and the rest from other payment options?
Yes, you can use Monte Carlo Credit partially and remaining amount can be paid through other available online payment methods.
Can I decide to not pay through Monte Carlo Credit, even though I might have amount available?
If user has Monte Carlo Credit balance, then it is up to the user to use it, however if Monte Carlo Credit is being used then the order value will first be taken from Monte Carlo Credit and the remaining order value, if any, shall be paid by other available online payment method.
What is the maximum validity of Monte Carlo Credit?
Monte Carlo Credit has maximum expiry time of 1 year for refunds and top ups. For each credit to Monte Carlo Credit, you shall see a corresponding expiry date for the balance. Please ensure that you use the amount before expiry, after that it shall lapse.
Is there any minimum amount to be maintained in Monte Carlo Credit Account?
There is no minimum amount to keep in Monte Carlo Credit. It can go upto 0.00 as well.
Returns & Refund Policy
We are committed to ensuring that every product dispatched is accurate and meets the highest standards of quality and accuracy. However, if you are dissatisfied with your purchase due to unmet expectations or sizing issues, you may return the product in its original condition by informing us within 7 days of receiving the product. For complaints related to delivered but not received shipments, partial delivery, missing/empty parcels, damaged or defective products, wrong products, incorrect size/colour, or any other delivery/return discrepancy, the customer must report the issue to Customer Support within 48 working hours from the delivery notification.
For verification and investigation, the customer is required to provide a continuous and unedited 360° parcel opening video. The video must:
- Be recorded before opening the parcel.
- Clearly show the sealed parcel from all sides.
- Clearly display the AWB/Tracking ID and shipping label, including the customer name and address.
- Show the parcel being opened and the product and packaging immediately after opening.
- Be continuous and unedited, without any cuts, pauses, or alterations.
Receiving Damaged or Tampered Parcels:
- We advise customers to refuse delivery if the package appears opened, damaged, tampered with, or resealed.
- If accepting the parcel is completely unavoidable, you must write “Received in Tampered Condition” on the courier's Proof of Delivery (POD) and take a clear photo of the signed POD to submit with your claim.
Direct exchanges or re-dispatches for alternative sizes are not offered. Instead, upon the successful return of the product, the paid order value will be credited to the customer’s Monte Carlo Credit wallet on www.montecarlo.in for future purchases. Should a refund to the source account be preferred, the amount will be credited back to the original method of payment. For Cash on Delivery (COD) orders, refunds will be processed directly to the customer's bank account via NEFT. Please note that any shipping charges applied to the original order are strictly non-refundable.
Additionally, if your item has a manufacturing defect or differs from what you ordered, please notify us within seven days of delivery. You can report the issue by emailing photos of the product to info@montecarlo.in.
If our quality team verifies the defect or variation, we will issue a refund to your original payment method or credit your Monte Carlo wallet for future purchases, depending on your preference.
If a manufacturing defect becomes apparent after using the product, please notify us within 30 days of delivery by emailing photos of the item and the receipt of delivery to info@montecarlo.in.
Customers can place the return request by logging in to their montecarlo.in account, under the “Your Orders” section, or by calling us at our helpline no. 18001800501, 8196922333, 0161-5048700, and the customer can email us at info@montecarlo.in
To be eligible for a return, please ensure the following conditions are met:
(1) The item remains unused and in the exact condition you received it.
(2) The product is returned in its original packaging.
(3) All brand tags are fully intact.
We reserve the right to deny a return or refund if the item is not returned in a resalable condition. However, if the return is due to our error or a defective product, we will cover the return shipping costs and refund your original delivery charges.
Please note that all returns are subject to the company's discretion. If the returned item does not match the product originally dispatched, the return and refund request will be denied.
Additionally, if your purchase included a complimentary gift, it must be returned along with the primary item.
Please allow 7 to 10 business days for standard return processing.
We will arrange a reverse pick-up for your return. If your PIN code is outside our logistics partners' service area, you will need to ship the item to us directly. In such cases, we will reimburse you Rs. 100 as a credit to your Monte Carlo account.
