T-shirt For Men
Shipping Policies
Orders are dispatched via reputed courier partners based on your location. Shipments are typically processed within 24 to 48 hours of order confirmation, with delivery taking 3 to 7 business days depending on the delivery address.
Once your order is dispatched, you will receive an SMS and email containing your tracking details, including the courier partner and tracking/docket number. You can also monitor your shipment directly from the "My Orders" section of your Monte Carlo account.
If you receive a delivery confirmation via SMS or email but have not received your parcel, you must notify us within 48 hours. Please note that complaints reported after 48 hours cannot be entertained.
Additionally, the delivery OTP serves as verification of successful receipt and should only be shared upon physically receiving the package. Sharing the OTP beforehand will mark the shipment as delivered, and Monte Carlo shall not be liable for any disputes arising from premature sharing.
Returns & Refund Policy
We do our very best to ensure that the product we dispatch is correct and of the highest quality, and we hope you will love every purchase with us. However, if you do not like the delivered product, the product is not as per your expectation, or you are facing a size issue, you can return it to us in its original condition by informing us within 7 days of receiving the product. We do not offer re-dispatch of the required size.
In such cases, once the product is returned and received at our end, we will add the paid order value to your Monte Carlo Credit wallet at www.montecarlo.in for further purchases on our website. If you wish to receive the refund to your source account instead, we are happy to refund the payment to your credit/debit card or original method of payment. For COD orders, the amount will be refunded to your bank account through NEFT. Shipping charges will not be refunded if they were charged in the order.
Also, if a delivered product has a manufacturing defect or differs from the product selected in your order, you can report it to us along with product snapshots within 7 days of receiving the product. You can share the snapshots at info@montecarlo.in. If our quality team finds the defect or variation to be genuine, we will refund the payment to your bank account/card or source account, or add the paid value to your Monte Carlo Credit wallet for further purchases on our website, as per your choice.
For any issue related to a manufacturing defect that appears after using the product, you must approach us within 30 days of receiving the delivery, along with product snapshots. You can share the snapshots at info@montecarlo.in.
You can place a return request by logging in to your montecarlo.in account and going to the "Your Orders" section, by calling our helpline numbers 18001800501, 8196922333 or 0161-5048700, or by emailing us at info@montecarlo.in.
Before returning a product, please make sure of the following:
- Your item must be unused and in the same condition in which you received it.
- The item must be in its original packaging.
- All brand tags must be intact.
If we find that the product has not been returned in resalable condition, we reserve the right to refuse the return/refund. If you are returning a product because of an error on our part, or because it is damaged or defective, we will also refund the delivery charges incurred in sending the product to you and bear the cost of returning it to us.
Further, it is made clear that the return of a product ordered by the customer is at the discretion of the company/seller. If the returned product is found to be different from what was ordered, there will be no return or refund.
The seller takes no responsibility for the product, and the return shall be only at the discretion of the company/seller.
If you purchased an item that came with a free gift and you wish to return the item, please also return the free gift.
The return process normally takes 7 to 10 business days.
In case of a return, we will arrange a reverse pick-up for your order. If your area/pin code is not serviceable by our logistics partners for reverse pick-up and delivery, you will have to ship the product from your end. A reimbursement of Rs. 100/- will be provided as credit in your Monte Carlo Credit account. However, a return request will not be considered more than once. Our support team will provide you with the correct and active warehouse address to which the product needs to be dispatched. Contact numbers: +91 8196922333, 18001800501, 0161-5048700.
No return request will be entertained if the wallet credit/voucher was already redeemed in the order.
Cancellation or Modification
You can cancel an order only before we have processed it. You can do so by contacting our customer care at +91 8196922333, 0161-5048700 or 18001800501. If the order has already been processed for shipping, we will not be able to cancel it. You cannot modify the size, color or shipping address of your order.
Refund in case of Order Cancellation
If you placed your order using the Cash on Delivery option, there is no amount to refund because you have not paid for it. If you placed the order using a credit/debit card or net banking, we will add the paid order value to your Monte Carlo Credit wallet at www.montecarlo.in for further purchases on our website. If you wish to receive the refund to your source account instead, we are happy to refund the payment to your credit/debit card or original method of payment. Shipping charges will not be refunded if the order has been processed for dispatch.
Coupons & Credit
Any store credit or promotional coupon issued to your Monte Carlo Credit wallet can be easily redeemed at checkout toward future purchases.
Eligible refunds credited to the Monte Carlo Wallet or Credit can be redeemed through Profile → Cart → Initiate Checkout → Apply Coupon → Apply. If Wallet/Credit is directly available at checkout, you can select Apply Wallet/Credit, and the available amount will be adjusted automatically.
If your available credit covers the full order amount, you can complete your checkout at no additional cost. If your credit balance is less than the cart total, you may pay the remaining amount using a credit or debit card, net banking, or Paytm.
